Service Delivery and Fulfilment Policy

LinkWave Cloud is a software-as-a-service product developed and operated by Senreques (Pty) Ltd, trading as Senreques Technology Group. LinkWave Cloud is not a separately registered company or legal subsidiary.

Company registration number: K2015042991. Physical business address: 377 Rivonia Boulevard, Rivonia, Johannesburg 2128. Telephone: 011 568 3353. Email: info@linkwavecloud.com. Corporate website: https://senreques.co.za. Platform website: https://linkwavecloud.com.

LinkWave Cloud supplies online software access, not physical goods. Sign in at https://linkwavecloud.com to access your workspace. QR codes, smart and short links, forms, landing pages, digital publications and analytics are available through the account according to your purchased plan and permissions. Created resources can be managed, shared or downloaded where that feature is included.

For supported automated checkout, the platform verifies successful payment with the payment provider before applying paid access and recording the invoice/payment status. Returning from a payment page or approving a subscription alone is not proof of payment. Activation normally follows verification automatically, but provider notification delays or reconciliation can take additional time.

Subscription upgrades take effect on the effective date shown in the payment review and account. A change due immediately is applied after verified payment; a change scheduled for renewal takes effect at the scheduled date, not when the request is first submitted. A bank-transfer invoice requires finance to verify cleared funds before access starts.

When a credit purchase is available for your account, purchased processing credits are allocated to the selected workspace only after successful payment verification. The account displays its balance, reservations and usage. Included allowances follow the relevant plan and billing period; purchasing credits does not itself purchase a subscription or bypass plan eligibility and processing limits.

Where enabled for your account, an authorised user uploads a document and initiates analysis or narration through the publication tools after reviewing the available quote or balance requirement. Processing is not started simply by visiting a published magazine or playing prepared audio.

Document analysis and speech generation are separate processing jobs. Delivery may require queue time, document extraction, external provider processing and user review of the results. Completion time varies with document size, provider availability and review needs; it is not guaranteed to be immediate. Results, job status and prepared narration are accessed through the publication tools. Prepared audio is reused for playback rather than generated again on each listen.

If your payment succeeds but access, an upgrade or credits do not appear, use the existing payment-status or invoice controls where available and contact support with your account email, workspace and transaction reference. Do not make a second payment while the first is uncertain. We reconcile the provider record and restore the purchased access or allocation once verified, or review an appropriate refund under our Refund and Cancellation Policy.

For a failed or incomplete processing job, support reviews its status and recorded usage before releasing reservations, applying a correction or arranging a remedy. Uncertain jobs are not automatically repeated.

Contact info@linkwavecloud.com, telephone 011 568 3353, or use https://linkwavecloud.com/support. Keep your ticket reference to view status and send follow-ups through https://linkwavecloud.com/support/ticket using the original ticket email. Email delivery is not the only way to access your service or follow a support request.