Privacy Policy

We collect account information such as name, email address, workspace details, authentication data, billing events, and plan information.

We collect product data such as QR code destinations, short links, form definitions, form submissions, uploaded logos or files, custom domains, and analytics events.

When someone scans a QR code or visits a short link, we may process event data such as timestamp, destination, referrer, user agent, device type, browser, operating system, country, city, and campaign parameters.

Analytics are used to provide reporting, detect abuse, improve routing, and maintain platform security.

Google Ads measures visits and verified first paid subscriptions for advertising measurement and conversion optimization. If configured, Google Analytics provides website activity reporting. In regions requiring consent, Google tags are blocked until you accept the relevant purpose; elsewhere ordinary measurement remains enabled unless you refuse. Unknown regions require consent.

Purchase measurement includes an opaque transaction identifier, the payment amount and currency. Advertising click identifiers may be retained in this browser for up to 30 days with advertising consent. Google may also process browser and network information. We do not include your name, email, billing address, payment credentials or document contents in these measurement events.

Use Privacy choices to change or withdraw optional tracking permission. Essential account features and the platform analytics used to operate QR codes, links and publications remain separate.

We retain dated privacy-choice records, an opaque visitor identifier, region and the notice version shown, preserving earlier acceptance when permission is withdrawn. Each measured payment references its checkout choice; subsequent refusal prevents later reporting. Browser choice history is limited to 50 records, choices expire after 180 days, and payment measurement retry eligibility lasts 30 days. Minimal acquisition records remain until workspace deletion to prevent duplicate first-payment reporting. The notice version 2026-10-subscribe-v2 covers Google Ads measurement and optimization and optional Google Analytics website activity, browser/network data, click identifiers, opaque transaction IDs and payment amount/currency; it offers separate analytics/advertising choices with reject, save and accept controls.

Payments are processed by third-party payment providers. Linkwave stores billing records, payment status, invoice information, plan details, and provider references, but does not store full card numbers.

Prices may be displayed in USD while a payment provider receives a converted amount in a supported settlement currency.

We share information with service providers that help operate the platform, including hosting, authentication, storage, email and payment providers. Google receives permitted Google Ads and Google Analytics measurement data; we do not enable customer email matching, enhanced conversions or remarketing personalization.

We may disclose information if required by law, to enforce our terms, protect the platform, prevent abuse, or respond to security incidents.

You may update account and workspace information in the product. Workspace owners can manage team access, forms, links, QR codes, custom domains, and billing settings.

You may contact us to request access, correction, deletion, or export of personal information, subject to legal and operational requirements.

We use technical and organizational safeguards designed to protect information processed by Linkwave.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

LinkWave Cloud is a software-as-a-service product developed and operated by Senreques (Pty) Ltd, trading as Senreques Technology Group. LinkWave Cloud is not a separately registered company or legal subsidiary.

Company registration number: K2015042991. Physical business address: 377 Rivonia Boulevard, Rivonia, Johannesburg 2128. Telephone: 011 568 3353. Email: info@linkwavecloud.com. Corporate website: https://senreques.co.za. Platform website: https://linkwavecloud.com.

We store uploaded publications, extracted document text and layout information, processing job records and generated media needed to provide your requested publication features. Publication analysis includes an OpenAI integration that can receive extracted text and layout data; a page image can also be sent when visual analysis is specifically approved. The implemented OpenAI request sets store to false, which is not a promise of zero provider retention or a statement that every account uses this processing.

Narration includes Microsoft Azure speech processing of selected document text and speech settings to create audio. Prepared audio is stored for reuse; ordinary playback does not make a new OpenAI or Azure processing request. Provider use depends on the account's enabled features and requested processing. We do not claim that all uploaded documents are automatically sent to either provider.

Provider processing, hosting and storage may involve infrastructure outside South Africa. Applicable provider terms and data-handling conditions also govern their processing. We do not promise a particular processing country, zero retention, automatic document deletion or a blanket exclusion of provider training unless that has been established for the specific service arrangement.

Senreques (Pty) Ltd is the operator of LinkWave Cloud and the contact for privacy enquiries about its service. We process information to supply accounts and requested services, administer payments, respond to support, maintain security, meet legal obligations and carry out permitted measurement. The appropriate lawful basis depends on the purpose; optional tracking choices are described above.

Under applicable South African privacy law, including POPIA, you may request access, correction or deletion, object to processing where applicable, or withdraw optional consent. Email info@linkwavecloud.com or use the support centre. We may verify your identity and explain legal or operational reasons that limit a request. You may raise an unresolved privacy complaint with South Africa's Information Regulator.

Customers who upload third-party information or collect form submissions are responsible for the lawful collection and use of that information and for giving their audiences appropriate notices. Shared content and public destinations may be visible to others; account deletion is not a promise to remove copies already downloaded or held by third parties. Retention varies by record type and legal need; no fixed deletion schedule is promised by this policy.