Refund and Cancellation Policy

LinkWave Cloud is a software-as-a-service product developed and operated by Senreques (Pty) Ltd, trading as Senreques Technology Group. LinkWave Cloud is not a separately registered company or legal subsidiary.

Company registration number: K2015042991. Physical business address: 377 Rivonia Boulevard, Rivonia, Johannesburg 2128. Telephone: 011 568 3353. Email: info@linkwavecloud.com. Corporate website: https://senreques.co.za. Platform website: https://linkwavecloud.com.

Workspace owners and authorised administrators can cancel managed automatic renewal in Subscription & billing. You may also request cancellation through our support centre or info@linkwavecloud.com. For legacy arrangements or a pending subscription change that prevents cancellation in the account, contact support so we can reconcile the request.

Cancellation stops future renewal; it does not automatically refund an earlier payment. For both monthly and annual subscriptions, ordinary cancellation takes effect at the end of the existing paid period shown in your account. Access remains available for that paid period unless a refund, payment reversal, lawful suspension or a separate agreement changes it. Bank-transfer subscriptions do not renew automatically. Retain your cancellation confirmation and contact us if a later renewal is charged incorrectly.

An unused portion of a monthly or annual subscription may be considered for a refund where required by applicable law, a billing error, failure to supply the service or an agreed resolution. We do not treat every payment as non-refundable. If a subscription payment is refunded or reversed, the corresponding paid access may be withdrawn or adjusted; support will explain the effect on your account.

You may request a refund of unused purchased digital processing credits. We review the original payment, available and reserved balance, recorded processing usage and applicable legal rights. Included plan allowances and promotional balances are not separate cash purchases. The displayed processing balance is a service allowance, not a cash account or a promise of a one-for-one cash refund.

Credits already consumed for verified document analysis or speech processing are generally treated as used services rather than unused credits. This does not exclude a remedy for faulty service, incorrect billing or other rights under applicable law. Pending reservations are checked before deciding the unused amount. A verified purchase refund removes or adjusts its related credit allocation; partial refunds and disputed usage require review.

A failed or incomplete job is not automatically evidence that no provider processing occurred. Where usage is verified, the platform settles recorded usage and releases the unused reserved balance. Where provider usage or completion is uncertain, the job and reserved credits may remain under reconciliation to avoid charging or processing twice.

If no billable processing occurred, the unused reservation can be released after verification. If a job fails after consuming credits, contact support with the publication and job reference for review of the failed service and any appropriate credit adjustment or refund. We do not promise an automatic full refund for every failed job.

Report duplicate payments, incorrect amounts, charges after confirmed cancellation or payments that did not deliver the purchased service. We compare invoices and provider transactions, correct verified errors and arrange any refund due. An incomplete or uncertain checkout is not treated as paid; do not pay again while an existing payment is being reconciled.

Email info@linkwavecloud.com or submit a ticket at https://linkwavecloud.com/support. Include your account email, workspace name, invoice or payment reference, payment date, the amount and reason for the request, and any relevant job reference. Never send a password, full card number or security code.

We will review the payment and usage records and communicate the decision and any account adjustment through support. Approved refunds are arranged through the original payment method where supported, or an agreed lawful alternative. Your provider or bank determines the time for funds to appear after processing; we do not guarantee a fixed bank settlement time.

These policies do not limit rights or remedies that cannot lawfully be excluded under the South African Consumer Protection Act, Electronic Communications and Transactions Act or other applicable law. Statutory cancellation, cooling-off, service-quality and refund rights apply where their eligibility requirements are met, including any lawful rules for digital services supplied at your request. Where mandatory law conflicts with this policy, that law prevails. You may contact the relevant consumer authority if a complaint is not resolved.